FAQ's

About Kibal

What we offer?

Welcome to Kibal – your one-stop shop for everything you need! We make shopping easy, enjoyable, and reliable by offering a wide variety of quality products all in one place. Our mission is to provide a shopping experience that’s convenient, trustworthy, and filled with options across many categories

How can I ensure product quality?

At Kibal, we’re committed to high quality, and each product goes through a quality check before shipping.

Shipping & Delevary

When will the product be shipped?

We work with several warehouses in Spain and abroad, once an order is completed we will process the shipment within 6 to 14 days.

What if I enter the wrong address?

If the delivery address is incorrect it is the buyer's responsibility, please make sure the shipping address entered is correct. 

We do our best to expedite processing and shipping time. Please contact us immediately if you believe you have provided an incorrect shipping address.

Can I cancel my order?

If your order has been shipped we will not be able to cancel it, the shipment will continue its course and there will be 2 delivery attempts, if you still want to cancel please do not pick up your order, after 15 days we will process a refund.

Return & Refund

What about return policy?

Our Return Policy is 14 days after receiving the order, unfortunately we will not be able to offer a refund or size exchange after the date has passed. 

To make a return or size exchange the item must be unused and in the same condition as delivered, for more information please contact us.

What if my order's wrong?

Please contact our customer service team at info@kibal.shop to start the return process. Please include the following information: 

Order Number 

Proof of Purchase 

Video or photo of the product to be returned (if applicable) 

Full shipping address 

Phone number 

In some cases, you may be asked to include a video or photo of the defective product as proof in order to refund or replace the product.

How long does the return take?

Processing returns can take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the returned products. For non-defective items, the refund excludes all shipping and handling charges.

Orders & Payments

What payments do you take?

We accept major credit/debit cards, PayPal, and other secure online payment options.

How do I confirm my order?

After placing an order, you’ll receive a confirmation email with your order details.

Can I change my order?

Once an order is placed, it may be possible to make changes. Contact us as soon as possible, and we’ll do our best to assist.

Customer Support & Contact

How can I reach customer support?

You can contact us via email, phone, or our website’s contact form.

Can I share feedback with Kibal?

Absolutely! We welcome feedback and encourage you to share your thoughts with our team.

Account & Privacy

Is my personal information secure?

Yes, we prioritize your privacy and use secure technologies to protect your information.

Can I update my info?

Absolutely. Log in to your account and update your information under “Account Settings.”

Manage email subscription?

You can manage your preferences in your account settings or by clicking “Unsubscribe” at the bottom of our emails.

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